Returns & Exchanges

At Pit Boss Grills, we stand behind our craftsmanship and want to ensure you are completely satisfied with your outdoor cooking experience. If you are not happy with your purchase, you may return your items in original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team via our online portal or phone to receive a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all components, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Product

  Affix your provided shipping label and drop off the package at an authorized carrier location; please note that return shipping costs may be deducted from your final credit.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned grill or accessory for quality assurance, we will process your refund to the original payment method within 7-10 business days.